Contact Us
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day, ensuring that all customer communications meet the highest standards of responsiveness as required by Canadian gambling regulations. For faster support, users may utilize our live chat feature or call us directly. Our support team is available 24/7 to ensure your questions are addressed without delay, reflecting betmgm's commitment to responsible customer service in the Canadian market.
Legal Compliance & User Protection
- Response Time Commitment: Betmgm ensures all contact inquiries are responded to within one business day, aligning with Canadian regulatory expectations for customer communications and dispute resolution timeframes.
- 24/7 Accessibility: The availability of live chat and direct phone support 24/7 complies with Ontario's iGaming license requirements, ensuring continuous access to assistance for all users.
- Data Accuracy & Security: The collection of user contact details through the form adheres to Canadian privacy standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring data is handled lawfully, securely, and solely for support purposes.
Procedural Information for Users
- Submission Procedure: Users must complete the contact form by providing a valid email or messenger contact and a detailed message concerning their inquiry or issue.
- Support Follow-up: Once submitted, betmgm's customer service team acting under the bet-mgm.games platform will evaluate and respond promptly, with commitment to 24/7 availability facilitating faster resolution.
- Dispute and Escalation: Should the initial response be insufficient, users are encouraged to escalate their concerns through the same channels. Betmgm complies with all Canadian dispute resolution protocols including escalation to regulator mediation where necessary.
Regional Compliance Note: Betmgm operates legally under Ontario iGaming and Kahnawake Gaming Commission licenses, ensuring that all contact procedures conform with provincial and federal Canadian gambling regulations. This includes strict adherence to consumer protection, privacy, and responsible gambling communication standards valid through 2025 and beyond.